FAQ – Mase & Co

Frequently Asked Questions

Welcome to Mase & Co Boutique! We're so glad you're here. Below you'll find answers to the questions we hear most often. If there's anything else on your mind, our friendly team is always happy to help.

Shipping & Delivery

Where do you ship?

We ship within the United States only. You can find full details on our Shipping Policy page.

Do you offer free shipping?

Yes! We offer free shipping on every order, with no minimum order value required.

How long does shipping take?

Orders are processed within 1–3 business days, and delivery usually takes 4–9 business days. That means your total delivery time is typically 5–12 business days.

How can I track my order?

Once your order ships, we'll email you a tracking number. You can follow your package anytime on our Track Your Order page.

Returns & Refunds

What is your return policy?

If you're not completely happy, you can return your item within 30 days of delivery. Full details are on our Return & Refund Policy page.

How do I return an item?

Just email us at info@maseandcoboutique.com with your order number and reason for return, and we'll send you the return address and instructions.

How long does a refund take?

Once we receive and inspect your return, your refund is processed within 7–14 business days to your original payment method.

Can I cancel my order?

Yes — within 15 minutes of placing your order, as long as it hasn't shipped yet. Email us at info@maseandcoboutique.com right away and we'll confirm it in writing. After that window you can still return your order within 30 days of delivery.

What if my item is damaged or incorrect?

We're sorry if that happens. Contact us within 30 days of delivery and we'll make it right with a full refund or a replacement, whichever you prefer. We cover the return shipping.

Payment & Security

Will anything be added to my total at checkout?

No. The price on the product page is the price you pay. Shipping is free, and there are no taxes or handling fees added at checkout.

What payment methods do you accept?

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa.

Are my payment details secure?

Absolutely. All payments are processed through Shopify's secure, SSL-encrypted checkout, and we never store your full card details.

Contact & Support

How can I reach customer support?

You can email us at info@maseandcoboutique.com or call us at +1 570 609 3623

When can I expect a reply?

Our team is available Monday to Friday, 8:00 AM – 6:00 PM (GMT-06:00), with Saturday and Sunday closed. We aim to respond to all enquiries within 24 hours.