Refund policy

If you are not satisfied with your order, you can return it within 30 days of receiving your item.

Return Eligibility Requirements

Item must be unworn and unwashed with all parts and original packaging.
items that come into direct contact with the body must be unworn and unwashed.
No damage from improper use.
Bundle/set items must be returned together.

How to Return Your Order

Step 1 — Contact us. Email info@maseandcoboutique.com with your order number, the reason for return, a photo if the item arrived damaged, and your name and address.

Step 2 — Receive your return authorization. We reply within 24 business hours with your return authorization and the return address. Returns are handled through our returns center; the address is confirmed in writing before you ship anything.

Step 3 — Ship your return. Send the package to the address on your return authorization within 14 days of receiving it, and share the tracking number with us so we can process your refund as soon as it arrives.

Return Address

Returns are processed through our returns center. Because the correct facility depends on the item, we confirm the exact return address on your return authorization. If you would like the address before starting a return, email us and we will send it to you.

Return Shipping & Fees

For change of mind or exchange requests, the customer is responsible for return shipping costs. If the fault is ours — a wrong item, a manufacturing defect, or damage in transit — we cover return shipping and you choose: a full refund or a replacement. A store credit is available if you prefer it, but it is never the only option.

Product Accuracy

Product images are illustrative; colour variations are not a defect.

Exchanges

The fastest way is to request a return and place a new order once approved.

Damaged or Incorrect Items

Inspect your order on delivery and contact us at info@maseandcoboutique.com within 30 days of delivery.

Refund Processing

Once received and inspected, your refund is processed within 7–14 business days. Refunds go to the original payment method. If more than the refund window has passed and you have not received your refund, please contact us at info@maseandcoboutique.com

Cancellations

Orders can be cancelled within 15 minutes of being placed, provided they have not yet been shipped. Email info@maseandcoboutique.com with your order number straight away and we will confirm the cancellation in writing. We pack and dispatch quickly to keep delivery times short, so after this window your order is already on its way to being shipped and can no longer be cancelled. You can still return it once it arrives — see our 30-day return policy above.

Orders Already in Transit

Once shipped, cancellation is no longer possible.

Incorrect Address Details

The customer is responsible for accurate delivery information; shipping costs from incorrect addresses may be deducted from the refund.

Uncollected or Refused Packages

Return shipping costs will be deducted from the refund amount.

Summary

Return window: 30 days from receipt.
Refund within 7–14 business days after inspection.
Refund method: original payment method only.
Cancellation window: 15 minutes.

Governing Law

This Return & Refund Policy is governed by applicable U.S. Federal Trade Commission (FTC) regulations and the laws of the State of Wyoming. This policy does not affect any statutory rights you may have. For further details, see our Terms of Service and FAQ.